Welcome to our Salon Business Health Check tool! This quick assessment will help you understand how your salon is performing compared to other local salons and provide personalized recommendations to improve profitability.
Complete all questions for the most accurate results. All information remains private.
Financial Health
What is your salon's average monthly revenue?
Your Answer:
Less than R10,000
R10,000 - R20,000
R20,000 - R35,000
R35,000 - R50,000
More than R50,000
Benchmark (Revenue): R20,000 - R35,000
What percentage of your revenue goes to rent?
Selected: 20%
0%25%50%75%100%
Benchmark (Rent): 15% - 25%
What percentage of your revenue goes to staff costs?
Selected: 35%
0%25%50%75%100%
Benchmark (Staff Costs): 30% - 40%
What percentage of your revenue goes to product costs?
Selected: 20%
0%25%50%75%100%
Benchmark (Product Costs): 15% - 25%
Do you keep separate business and personal finances?
Your Answer:
Yes, completely separate
Somewhat separate
No, mixed together
Benchmark: Recommended practice
Operational Efficiency
What is your average booking rate (% of available appointment times filled)?
Selected: 70%
0%25%50%75%100%
Benchmark (Booking Rate): 65% - 80%
How do you handle electricity outages/load shedding?
Your Answer:
Generator or inverter system that can run all equipment
Partial backup system for essential equipment
Reschedule appointments during outages
No backup plan
Benchmark: Important for SA businesses
How do you manage product inventory?
Your Answer:
Digital inventory system with regular audits
Manual tracking with consistent restocking
Basic manual tracking, occasional shortages
No formal inventory system
Benchmark: Recommended practice
How do you handle appointment scheduling?
Your Answer:
Digital booking system with online client access
Digital booking system managed by staff
Paper appointment book with confirmation calls
No formal booking system
Benchmark: Digital scheduling recommended
Marketing & Client Retention
What percentage of your clients are repeat customers?
Selected: 60%
0%25%50%75%100%
Benchmark (Repeat Customers): 55% - 70%
How do you market your salon?
Your Answer:
Social media + WhatsApp groups + local partnerships
Active social media + WhatsApp marketing
Basic social media presence
Word of mouth only
No active marketing
Benchmark: Social media essential
Do you have a loyalty or rewards program?
Your Answer:
Digital loyalty program with points/rewards
Stamp card or basic loyalty program
Occasional promotions for regular clients
No loyalty program
Benchmark: Common practice
How do you collect and use client feedback?
Your Answer:
Regular surveys + active response to feedback
Feedback forms and occasional surveys
Informal verbal feedback only
No systematic feedback collection
Benchmark: Important for improvement
Staffing & Training
What type of compensation structure do you use?
Your Answer:
Base salary + commission structure
Commission only with guaranteed minimum
Fixed salary regardless of performance
Commission only
Informal/inconsistent compensation
Benchmark: Common models
How often do staff receive additional training?
Your Answer:
Monthly or more frequently
Quarterly
Annually
Only when new products/services are introduced
Rarely or never
Benchmark: Top salons prioritize training
What is your annual staff turnover rate?
Your Answer:
Less than 10%
10% - 20%
20% - 30%
30% - 50%
More than 50%
Benchmark: Less than 30%
Your Business Health Results
0
Overall Business Health Score
Your salon shows several strengths but also has areas for improvement.
